634 – M’aidez, m’aidez

Quick Assist logoThe internationally recognized distress signal “May-day!”, as used by pilots heading for trouble among other scenarios, was chosen as an anglicisation of the French “m’aidez”, or “help me”, due to difficulties of understanding other terms over poor quality radio.

With much less serious consequences, those of us with a technical bent might often be asked to help family or friends who have problems with their computer, and may turn to remotely taking over their machine –  from desktop sharing in Teams or Skype, to using software that should be simpler for the technologically challenged to initiate so you can help them out.

TeamViewer is one such bit of software that’s relatively easy to install and configure, so it’s unfortunately a fave of the scammers who prey on vulnerable people by phoning them up and warning that Microsoft has detected a problem with their computer, and they need to get help to fix it.

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support.

Quick Assist updateIf you do want to get or give help from a Windows PC, a venerable in-box inclusion called Quick Assist could be worth a look – it has recently been updated and is delivered via the Microsoft Store, which now has support for any Windows app and not just UWP and PWA. More on that announcement from Build, here.

Sharing security codeThe gist with Quick Assist is that you over the phone, you could talk your victim friend through the process to start it up (Start -> type assist ENTER), then you do the same. The first screen gives an option to enter a code provided, or if you are the one doing the remote assisting, click the button to Assist another person, and you’ll be given a time-limited alphanumeric code to provide the other party.

They type this is to the dialog on their end, and a secure connection is established, whereupon they can choose to share their screen in view-only mode, or they can offer to give you control.

After a couple of prompts to validate that this is really what they want to do, you would see the recipient’s desktop in a window and have a variety of control icons around it, like a short cut to run Task Manager on their machine, shut it down or send messages back and forth between both of you. Unfortunately, the chat history is not preserved but it’s a good enough way to give short instructions.

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