603 – Sysinternals @ 25

clip_image002A long time ago in a different era, a young engineer and his friend founded a company called Winternals, which cooked up some tools to look inside the way Windows operated. The utilities were used to understand the way things really worked and went on to provide technologists a variety of ways to troubleshoot issues and optimize performance.

Early and popular tools, which went on to be published on the sysinternals.com website, included RegMon – which monitors what was happening in the Windows Registry – and FileMon, which kept an eye on the file system. Both of these tools could help a user figure out what an application is doing, maybe to check it’s not misbehaving, or seeking undocumented settings where the app might be looking to see if a particular file or registry key existed. Sysinternals made the tools free, and since Winternals was acquired by Microsoft in 2006, they still are.

clip_image004Co-founder Mark Russinovich wrote lots of other fun and useful stuff. For giggles, he built the first BSOD screensaver and a means to remotely deploy it on someone else’s PC, making them think it had crashed, probably causing them to turn it off and on again. Or the ZoomIt tool that he used to great effect in his keynote speeches which were always a highlight at events like TechEd or Ignite. Watching thousands of geeks queueing for an hour to make sure they can get a seat near the front almost invites Jobs-ian comparisons. For what can be relatively dry content, Mark has a great way of talking about how the technology really works and manages to be quite interesting: even if half of the concepts fly straight over your head, the rest is generally worth listening to – like a Brian Cox lecture.

clip_image006After joining Microsoft, Mark continued to build SysInternals tools and replaced RegMon and FileMon, with Process Monitor aka ProcMon. Another big utility, Process Explorer, is a kind of shibboleth amongst Windows techies… if you’re still using TaskMan to look under the hood, then you’re just not hard enough.

Despite moving to becoming the CTO for Azure and being a member of the most Technical Fellows, he still has a hand in with Sysinternals, culminating recently in a celebration of the 25th anniversary of the first set of utilities. The day-long virtual conference gave deep dive sessions into a few of the most popular tools, along with an interesting fireside chat with Mark and an overview of Sysinternals tools for Linux. See the recording here.

Oh, and one more thing. The Sysinternals Suite is now available in the Windows Store – so you can grab the latest versions of all the core tools (70 of them… yes, that’s right, 70, and for how much?) with just a few clicks.

602 – re-drawing Whiteboard

clip_image002One thing we all miss about having physical team meetings, is the delight of trying to read an enthusiastic participant’s attempt at getting their thought process across by scribbling on a whiteboard. Often with pens that have too little ink left to be legible. Charts with arrows always point up and left and bullet-point, capitalized text that may just be readable, but can anyone remember what it meant by the end of the meeting? At least you can take a picture to decipher later.

Fortunately, there are digital equivalences – you could be in a Teams meeting and co-authoring a document, where multiple people are editing at the same time and marking up comments. You could be watching someone share their 4K screen so they can walk through only a few dozen PowerPoint slides, or you might even have had a play with the shared Whiteboard app that’s been around and been part of Teams for a while now.

clip_image004Well, the Whiteboard has had some pretty major updates recently.

The whole UI has been given an overhaul in line with the latest colourful design ethos, and there are lots of neat new features like the automatic shape recognition for mouse-driven drawing. Hold the Shift key down while you’re drawing with a mouse pointer or a Surface pen, and it’ll straighten lines for you.

It’s available in a variety of guises; there’s a web UI (app.whiteboard.microsoft.com) and it shows up in the menu on the top left of Office 365 web applications, such as subscribers would find by going to office.com and signing in with your ID. It’s on iOS and Android, though updates may flow through at different rates to other platforms.

clip_image006Of course, it’s as a Microsoft Store app too; if you’re already a Windows 11 user, you may want to check out the new Store and look for the Library icon on the lower left, showing you what you’ve installed previously and also which apps have been most recently updated (and am Update button to kick off that process). Sadly, looking at an app’s page in the Store (still) doesn’t tell you what the current version is or when it was last updated.

clip_image008To start Whiteboard in a Teams meeting, just go to the Share menu and look for the clip_image010Whiteboard option, just under the part where you’d share your whole screen or individual window.

You can pin whiteboards to Teams channels or chats too; just add a Tab, select Whiteboard from the app list, and the content will persist within that context rather than a point-in-time meeting.

601 – Time and Focus

clip_image002Twice a year, it seems, there’s a ToW article (passim) about the shocking time zone change that is about to hit us. Or may have already – some parts of Australia (NSW) have just moved into summer time while neighbouring areas (QLD) stayed on year-round time. Much of Europe is about to head back into winter time on the last day of October. One week later, most of the US will return to standard time, meaning that the US and Europe will be one hour closer for those 7 days. Arizona will revert to having a single time zone for the whole state.

Many Windows 10 users may have escaped knowing about the app known as Alarms & Clock, and the groovy World Clock which shows a map with pinned locations of your choice, detailing the current time in each. 


clip_image005The cartographically obsessed may note that when compressed into a small window, the exact locations of some pins might look awry, but expand it properly and they’ll move around as you would expect. In the example above, London looks to be in Bordeaux, Budapest has swapped with Bangui while NYC has inexplicably relocated to eastern Peru.

Especially useful when figuring out relativity of time zones and future dates, is the Compare feature which lets you see what the time will be at a chosen point for each of your pinned cities, on a particular date. Take for example, Monday 1st November, when in the space of one month, Sydney has moved two hours further away from London, yet the Atlantic is temporarily one hour shorter.

Well, the Clock app, as it’s now known – even though it doesn’t actually feature a clock per se, but let’s not split hairs –  has been given a UI polish as part of Windows 11, and one additional new feature pane – Focus Sessions. It was shared with Windows Insiders a couple of months back, but is now mainstream for Windows 11 users.

Long-time ToW readers may recall an internal-to-Microsoft app called FocusTime, which let the user run a timer to focus on a given task, while putting Outlook into Offline mode so you didn’t get any new emails, and setting Office Communicator/Lync status to Do Not Disturb so you didn’t get annoying IMs. Well, Focus Sessions in Clock is doing a similar job though without (yet, at least) the integration to Outlook and Teams.


As well as tracking the number of Focus Sessions you have, the app can also let you create and pin tasks with Microsoft To-Do to achieve at a later focus time. One slight grind at the moment is that the app only allows you to sign in with a Microsoft Account, not your Office Microsoft 365 / work identity, so you won’t be able to seamlessly integrate with other task management tools you might already be using, like Outlook Tasks or an M365 To-Do list.

The Focus Sessions feature is newly released and the team behind it is looking into how to integrate with other tools and services, such as the Focus Assist feature in Windows (which quietens notifications, formerly known as Quiet Hours). If you’d like to see improvements or new features in the Focus Sessions section of the Clock App, make sure you go to the Feedback Hub and either upvote existing suggestions or add your own (instructions here). For some more tips on using Focus Sessions, see here.

600 – Welcome to Windows 11

Just in time for the holiday season and for the ranges of updated PC kit that’s coming, clip_image002Windows 11 is nearly here – ETA October 5th 2021.

In December 2009, when ToW was only #1 (it took a year before the internal-to-Microsoft emails were published to the web, and years after that before www.tipoweek.com arrived), Windows 7 was only 6 months old, having replaced the Windows Vista predecessor which everybody loved so much (for some great insights into what happened during the dev cycle of Vista, see here and here).

Windows 7 was the bomb, then Windows 8 came along and failed to set the world on fire to quite the expected extent. Windows 8.1 fixed a lot of the complaints and generally speaking, all was good. Windows 10 came out 6 years after Windows 7 and for some was its true natural successor, and since mid-2015 it’s been very widely deployed, even if the mobile ambitions were less than realised.

clip_image004For a while it was thought there would be no new releases of Windows, just incremental updates (Windows as a Service if you like), but we are now on the cusp of the next big milestone – Windows 11.

There’s a lot to like about the major update from Windows 10, such as its refreshed UI, easier window management (especially if you have multiple monitors), improved security and streamlined performance to take better advantage of modern hardware, like the new range of Surface products which will ship with Windows 11.

Existing users will get the upgrade free of charge after October 5th, either by kicking it off proactively or by waiting for Windows Update to offer it.

If you feel like a weekend project and want to upgrade a home PC to Windows 11, there are ways to grab it sooner than 5th October – join the Windows Insiders program if you’re not already in (it’s free – just go to Settings / Windows Update and you’ll see an Insiders option), and you can choose to receive the Beta preview, and download it from Windows Update.

If you’d like to manage the upgrade a bit more (or do a clean install), you can grab the Beta Channel ISO file and run the update from there. The clip_image006current Beta version (stay away from Dev Channel unless you really know your onions) will be very near to the version that’s released (if not actually the same in everything but name), so going Beta now will get you on the ladder to receive the final bits very soon.

clip_image008There are some downsides, though – creaking old PCs may not be compatible – find out if yours is, by running the Health Check app.

The specs required to run Windows 11 were somewhat controversial when announced – only modern processors are supported, even though an older but powerful PC with beefy CPUs and lots of memory would normally be considered fine.

Trusted Platform Module 2.0 is also a requirement, as part of the base security platform: generally speaking, A Good Thing and not an issue for modern laptops. Older desktops – especially home-built ones – are less likely to have a TPM chip on board, and if there is, it’s probably not enabled by default.

Some features are still waiting to be delivered; the unveiling in June showcased the new Microsoft Store, and that would include Android apps which could be used in emulation on the PC – that’s still “coming soon”, along with a number of in-the-box app updates (like Paint, Photos, Mail & Calendar and more) which will arrive “later”.

If you want to get your hackles up on everything that’s wrong, check out Windows Weekly. It’s a fair accusation that the primary driver for Windows 11 is to add some juice to the PC market by encouraging people to buy new machines rather than keep upgrading old ones; but if your existing computer will run Windows 11, it’s a great looking and functionally improved update.

599 – Time for a short survey?

clip_image002There was a time when visiting a website gave you a 1/10 chance of being offered a user survey, asking why you’re visiting today and how you feel about the company. Presumably, response rates were low enough that such surveys are largely replaced with annoying cookies and tracker software so the company can see what you’re doing without needing to ask you why.

clip_image004Surveys in email can be a lot more useful, though, when trying to garner feedback about a particular topic. Outlook has had Voting Buttons since it first appeared in Office 97. They provide a simple way of asking a single question and getting recipients of the email to respond so that the sender can see what the votes cast are. You can take the defaults or add clip_image006your own custom options, separated by semicolons.

Recipients get prompted in Outlook and can vote with a single click, rather than having to type a response, and the sender can see a Tracking clip_image008tab on the message in their Sent Items folder to get the results.

One downside of voting buttons, though, is that they only work in Outlook – there’s no Web App or mobile support, so it does restrict the usability somewhat. Great news, though – a more modern approach is available; not only does it work using the Outlook mobile apps and the browser but it’s a bit more in-your-face for most Outlook users too, with a simple and quick way of responding.

clip_image010clip_image012The Poll feature in Outlook appeared in March 2020 but may have been easy to miss, given all the other stuff that was happening then. It’s accessible from the Insert menu on a new message, or if you look at the bottom of the Use Voting Buttons drop-down menu, it’s been added there too.

Clicking on the icon gives you a single question with two or more options; it’s powered by Microsoft Forms, but there’s no fancy branching or data validation – it’s a straight “choose one of these short text responses” feature and all the better for it.

clip_image014If using Outlook (desktop or mobile) or OWA, when a recipient in your organization receives an email with a Poll included, it’s shown right at the top and is super simple to reply to. If the recipient is using a mail client that doesn’t understand the Poll, there’s also a link to the web-based version too.

Since it’s delivered as part of a Microsoft 365 / Office 365 subscription, it’s a little less slick when dealing with users outside of the organization / tenant (the inline previews don’t show up, so outsiders will need to click the link and use the web UI, and will need to type their email address into the response too), so think of it as a friendly and visible way of collecting simple internal votes.

598 – Start me up

clip_image002Back when some execs danced badly to a highly-priced tune, “Start” was the menu button you’d press to get to the programs and settings on your computer. The Start menu begat the Start button on your keyboard, whose logo evolved with different versions of Windows.

Now, Start is a new thing – a relaunch of Microsoft News.


Users of Windows 11 in preview – due to release soon – can see the widgets for news on their task bar, or any users can go to MicrosoftStart.com. If you feel ` reducing the clickbait and garbaj, you can tune the sources and types of news you’ll receive and save the settings with your Microsoft Account.

Apps are available for iOS and Android, on the web, the Windows taskbar / widgets, and on the new tab page on Microsoft Edge (like it or not).

One notable absence from the announcement?

The Microsoft News app for Windows. Install it while you still can.

597 – Pivot table filtering

clip_image002Pivot Tables are a somewhat esoteric spreadsheet feature which everyday Excel users probably shy away from, but for the enlightened can help to turn potentially large tables of raw data into summarised views that can be easily rearranged.

Excel makes it easy to take a static table with rows of data arranged into columns that correspond to measures or fields – like sales of a product, or assignments of a relationship such as an export from a CRM system – and then represent the inherent hierarchy in a super-powerful fashion.

If you haven’t really used Pivot Tables, the simplest way to get your head around what they can do is to try messing around with some real data, or use some relatively simple sample data to unearth the power within. Free sample data at Contextures is a good place to start – in fact, here’s one sample that has been turned into a Pivot table to get started with (just download it somewhere, open the Zip file and then open the example XLSX file within).

clip_image004The sample data is sales of foods over a period of time; look at the FoodSales tab to see the raw data. The pivot table quickly lets you summarise by region, or category, or whatever fields are defined.

By showing the PivotTable field list (right-click on the table and you’ll see either show or hide field list at the bottom of the menu), you can easily drag things around to change the grouping order.

clip_image006It’s easier to just try it out than to try and explain, though there are plenty of tutorials around – from overviews to walkthrough videos or all kinds of more advanced stuff. And if you end up making a mess of the table, there’s also CTRL+Z to undo…

clip_image008If you’re dealing with lots of fields that would go in the Rows section then you might find it easier to use the Classic layout by right-clicking on the table and choosing Pivot Table options, though you might want to remove the auto-totalling for most of the fields (right-click on a field and choose Subtotal…) otherwise the display gets a bit unwieldy.

clip_image010When handling very large volumes of data, filtering using the drop-downs to the right side of field names is a great way of showing only the specifics you’re interested in, though sometimes it’s easy to forget there’s a filter in force and think that the data you’re working with is not showing the full picture. To reset all the filters back to the start, just go to the Data tab and Clear the filters from there.

clip_image012If you want to filter on a specific value – eg. Let’s say you have a list of customer account names and you want to show only the customers associated to a single account manager (regardless of geography, industry etc), you could click the filter on the account manager field and find the person’s name within.

In our foodstuff example, we could have a different layout of fields and want to filter on City – but a quicker way to doing so is to just right-click on the name you want to focus on, and choose Filter > Keep Only Selected Items and it will quickly set the filter to just that name.

596 – Sorry for the eye-chart

clip_image002Before The Event, you’ll probably recall being presented at in a stuffy airless room, mainlining caffeine to stave off the postprandial doldrums in attentiveness. “On this slide…”, the presenter might have said, before reading out all the text that’s now being shown on a slightly-too-small screen.

Some would apologize for the fact that the chart/table of data/timeline with 6pt text annotations etc, was too small for the audience to read. “I know this is an eye chart, but…”

So hurray when all such in-person meetings were banished to Teams or Zoom if you’re lucky, or if you’ve been a horrible person in a previous life, you may have inflicted upon you Webex, Amazon Chime or whatever Google calls Hangouts these days.

When presenting in Teams, there are some simple best practices to follow; some have been covered previously in ToW 576, with more online elsewhere.

clip_image004As an attendee, however, the Teams UI can get a bit busy if you want to follow online chat and see other attendees as well as the content being presented. You can make life a bit easier by going full-screen, from the view control in the top left.

As well as tweaking the layout, and hiding/showing components like chat or the participant list, you can zoom the Teams client in and out by using CTRL = and CTRL – (or CTRL + / – on your numeric keypad if you have one), or by holding CTRL and moving the mouse wheel up and down, if you have a suitably-equipped rodent connected. This method, however, just makes the Teams UI get bigger and smaller, so although it might increase the size of the pane being used to present content, it is a marginal gain.

clip_image006Enter, a greatly useful tip espoused by Belgian usability maestro, Ingmar Boon – click on the content being shown in a meeting, then use CTRL+mousewheel (or if you have a Surface device and the touchpad is enabled then use the pinch in & out gesture on the touchpad). Teams will now let you zoom in & out and pan around the content being shared. C’est manifique!

595 – Emoji reboot

clip_image002Emojis can trace their roots back to the first 🙂 from September 1982. Originally knows as emoticons or simply smileys, many of us have adopted these icons like a form of punctuation, especially in social media / Yammer / Teams type comments. This topic was last visited 4 years ago in ToW 391.

Emojis are mostly agreed and defined by the Unicode Consortium, which controls the Universal Coded Character Set, adopted by many systems to maintain compatibility between each other. When a user sends a symbol in a text message, the phone of its recipient needs to know which character was being sent or confusion may occur. Interpreting what the actual emoji symbol means is still down to the end user, and there are many pitfalls to avoid.

clip_image004Once both sender and recipient of a message or comment agree which emoji to display, the application or platform they’re each using still has to decide what it will look like, and sometimes the iconography – and therefore the subtext – will have changed over time; see the Pistol Emoji (emojipedia.org) as just one example.

Microsoft decided to adopt a “flat” emoji look in the Windows 10 timeframe, but that is starting to change again with the upcoming release of Windows 11 and the evolution of Microsoft 365 – as Art Director and “Emojiologist” Claire Anderson previewed, we’re going 3D and Fluent, due late this year. Oh, one more thing…



ToW reader Paul Robinson draws attention to the shortcut way of inserting emojis in Windows – it’s been a feature for a while now – just press WindowsKey + and it will allow you to insert emojis into pretty much anywhere that accepts text.

The UI for the emoji panel is changing in Windows 11 too, with GIFs and other types of symbol being included and the whole thing is easier to search. A useful tooltip shows you what the symbol represents, though as said before, be careful with the potential interpretation of some of them. Peachy.

clip_image010In Windows 10, the same keystroke brings up a simpler yet slightly more confusing UI. Both old and new (under the Symbols grouping) provide a neat way of finding and inserting clip_image012other special characters; arguably quicker than fishing about in the Office menu, and certainly better than faffing around with typing in ANSI codes.

Paul likes to start Teams channel names with an emoji, and if you want to illustrate one difference between old world and new, try using them in email subject lines and see just how they appear in Outlook clip_image014versus Outlook Web App… clip_image016

594 – One day, meetings != Teams

clip_image001Over the last 18 months, the number of Teams users has shot up – over 250M according to latest published stats, or almost 20x what they were 2 years ago. We all know why.

When you create an appointment in Outlook and decide to turn it into a Teams meeting by clicking the icon on the clip_image003Meeting tab, a bunch of custom fields are added to the meeting item in your calendar to define how it should be handled by the Outlook application, clip_image005allowing such functionality as right-clicking on an item in your calendar and joining the meeting from there.

Then there’s the text that gets added to the end of any existing appointment text, which gives dial-in info and provides a link for users who like to click on URLs or who are running a calendaring client which doesn’t support Teams natively. Some degree of customization can be done to this auto-text, but it’s an admin task rather than an end-user one.

clip_image007LinkedIn’s #1 fan, Brian Galicia, got in touch to draw attention to an option in Outlook which lets you make every meeting a Teams meeting (since the days of meeting people face to face now feel like a distant memory). Fortunately, it only adds the appendages to a calendar appointment when you start to invite people to it, so if you put stuff in your calendar to remind you to do things In Real Life, it won’t get in the way.

The option is accessed from the main Outlook window, under File | Options | Calendar, and is just above the groovy feature which lets you choose to shorten the default meeting time, so as to allow you and the attendees to get out of your chair once or twice in a working day.

From the ToW history files: When you create a thing in your calendar that’s just for you, that’s an Appointment. When you start to invite other people to your thing, then it becomes a Meeting. The Outlook UI changes when you’re dealing with Meetings vs Appointments (e.g., see tracking information on who accepted your meeting invitation, etc).

When the Teams integration to Outlook was first rolled out, the workflow to create a meeting was typically to put the time in your diary, invite your desired attendees, then click the Teams Meeting button to add all the extra stuff that anoints the meeting to become a Teams one.

That was a one-way process, though – if you clicked in error or decided to forego the online element, you either had to hack out the properties and text (since merely removing the “join” links in the text didn’t get rid of the Join Meeting UI in Outlook, as that was lit up by the contents of the various custom fields in the item) or, more likely, ditch the meeting and create a new one.

clip_image009Happily, Outlook now lets you do the removal from within its UI. You’ll find that under Settings on the Meeting tab, where you can also control some other functions, like whether external attendees need to be held in the lobby or whether you let them straight in.

The bypass feature is meeting-specific, so if you are scheduling 1:1s with customers or partners, you might want to let the striaght through, but if hosting a larger meeting then having a lobby could let you get your internal team straight before bringing in your guests.